Do you accept returns?
For Online Shop purchases, these count as a donation rather than a purchase, under Charity Commission rules we are unable to offer you a refund.
My order hasn’t arrived – what should I do?
You should receive all your purchases within seven working days of placing your order. Working days are Monday to Friday, excluding Bank Holidays.
If you have not received your order and it is after the expected date of arrival (allowing a couple of days for postal delays) then please contact us so we can look into this for you and, if appropriate, send a replacement. We can change the delivery address of any replacements if required.
My order arrived, but not in the expected time
You should receive all your purchases within seven working days of placing your order. Working days are Monday to Friday, excluding Bank Holidays. If your order took longer than this, then please accept our apologies for any disappointment or inconvenience this caused. If it was a gift for a friend or family member, please pass on our sincere apologies to them. If you would like to discuss this with a member of the team, please contact us.
My item is damaged/faulty
If the item is damaged, just email us at firstname.lastname@example.org and we’ll send you a replacement.Returns only apply within 28 working days of receipt.
This does not affect your statutory rights.